Cancellation Policies
Your Site allows hosts to choose among six standardized cancellation policies (Flexible, Moderate, Strict, Long Term, Super Strict 30 Days and Super Strict 60 Days) that we will enforce to protect both guest and host alike. Each listing and reservation on our site will clearly state the cancellation policy. Guests may cancel and review any penalties by viewing their travel plans and then clicking ‘Cancel’ on the appropriate reservation. A host will be able to see the number of reservations a guest has canceled over the previous 12 months when the guest submits a request to book.
Long Term: Full refund 2 days prior to arrival
- The Long term cancellation will be automatically applied to reservations of 28 nights or more
- Cleaning fees are always refunded if the guest did not check in.
- The Your Site service fee is refundable if the guest cancels before the trip starts. If a guest books a reservation that overlaps with any part of an existing reservation, we won’t refund the Your Site service fee if they decide to cancel.
- Accommodation fees (the total nightly rate you're charged) are refundable in certain circumstances as outlined below.
- If there is a complaint from either party, notice must be given to Your Site within 24 hours of check-in.
- Your Site will mediate when necessary, and has the final say in all disputes.
- A reservation is officially canceled when the guest clicks the cancellation button on the cancellation confirmation page, which they can find in Dashboard > Your Trips > Cancel.
- Cancellation policies may be superseded by the Guest Refund Policy, extenuating circumstances, or cancellations by Your Site for any other reason permitted under the Terms of Service. Please review these exceptions.
- Applicable taxes will be retained and remitted.
For a full refund, cancel within 48 hours of booking and at least 28 full days prior to listing’s local check-in time (3:00 PM if not specified) on the day of check-in.
If the guest cancels the reservation before the start date, the first month of the reservation is paid to the host in full and not refunded to the guest.
If the guest cancels the reservation during their stay, the guest must use the online alteration tool in order to agree to a new checkout date. Regardless of the checkout date chosen, the guest is required to pay the host for the 30 days following the cancellation date, or up to the end date of the guest’s original reservation if the remaining portion is less than 30 days.
Note: Guests won’t get a refund of the service fee if they’ve received 3 service fee refunds in the last 12 months or if the cancelled reservation overlaps with an existing reservation.
